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Shipping Information

We ship parcels Monday to Friday, and delivery is within these days. Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing you of their attempt. Please follow the instructions on the card, or contact us for more help. If you do not respond to the card within 5 working days, the parcel will be returned to us and you will be liable for all postage costs. If you have not received a calling card within 5 working days of ordering, you should contact us to avoid the parcel been returned to our warehouse. If you have not contacted us within this timeframe, you may be liable for postage. We endeavor to ship as many orders as we can every day – however we cannot guarantee same day dispatch on orders placed after 1pm. There may be additional postage charges and delays to certain areas including Scottish Highlands. Mainland Europe includes mainland France, Spain, Ireland, Germany, Portugal, Czech Republic and Holland. We ship to other countries but this may incur additional costs. If there any additional customs duties to pay, the customer assumes full responsibility for them in their entirety.

UK Economy delivery is sent via myHermes and can take between 3-5 working days for delivery. The collection for these parcels will be made the day after you place your order. The delivery charge includes insurance for the product in the event it becomes lost or damaged in transit. We have included this cost for peace of mind for both you as a customer and ourselves as a business.

Next Working Day delivery is sent via UKMail. The delivery charge includes insurance for the product in the event it becomes lost or damaged in transit. We have included this cost for peace of mind for both you as a customer and ourselves as a business. Orders that use the UKMail service maybe processed same day providing they are placed before 1pm. Failing this they will be processed the next day in an effort to get you your order ASAP.

Refund Policy

Merchandise purchased from Ayrtek Cricket Limited may be returned to our address within 7 days from the date of purchase provided that they are returned brand new, undamaged and in the original packaging. The cost of the item will be refunded less the outgoing postage charge incurred by Ayrtek Cricket Limited as is listed upon the invoice/sales receipt supplied with your item.

This excludes personalised, customised, or any other type of product where an adjustment has been made to the ‘normal’ at a customer’s request. These cannot be returned. We also reserve the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item with – this will only ever be to improve the quality of output.

The customer will be responsible for the postage costs except for faulty items being returned.

We will endeavour to sort out a problem within 5 days of receiving the complaint. Please report non-delivery after 7 days of placing the order. IT MUST BE before 21 days if delivery/non delivery is within the UK. If an item needs replacing please phone or email, within 14 days of receiving the goods, so we can make arrangements.
If the goods are faulty, damaged or different from those ordered, please contact us within 7 days of you receiving the order. We will replace the goods free of charge including postage, or give a full refund (if preferred) – within 30 days. It is important that you return the goods new and unused in the original packaging for you to receive a replacement or refund. If insufficiently protected we have the right to refuse the returned item.

If the goods are ordered in error we will refund the goods in full, if sent back within 7 days of your receiving the order, but we will charge postage costs.

Please send Returns to:

Ayrtek Cricket Limited

51 Lewis Road

Bedminster Down

Bristol

BS13 7JD

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Ayrtek™ Cricket Limited or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Scottish Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

The aggregate liability of Ayrtek™ Cricket Limited shall be limited to the amount of the order from which the liability arises.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should re-read them each time you use this website.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.